Introduction
This Privacy Policy describes IP Menders's (the "Website") and its operator, IP Menders, LLC's (collectively "we" or "us") practices regarding the collection, use, and disclosure of information you provide to us through the use of the Website.
IP Menders is a member of a network of firms owned by the same family (collectively, "our Group Companies"). We may obtain personal information from our Group Companies in some situations, and we may share personal information with our Group Companies in others.
Consent of the User
You agree to the terms and conditions of this Privacy Policy by accessing or otherwise using the Website, which is incorporated into and constitutes part of the Website's Terms of Service. You expressly agree to the processing and use of your information as indicated in this document.
Data Collection Methodologies
"Personal information" is defined as data that identifies, refers to, describes, can be used to contact you, or can fairly be linked directly or indirectly to you. There is no significant distinction between the terms "personal information" and "personal data" for the purposes of this Policy.
We collect the following types of personal information about you when you visit or use our Website or otherwise contact us:
- Identifiers (such as names, nicknames, online identifiers, company names, email addresses, addresses, postal addresses, and IP addresses);
- Other Personal Information (such as phone numbers, account information, passwords, credit, debt, or other payment card information required to use certain services on the Website, text-based customer support messages, answers to other questionnaires we provide to you, and other information you provide about yourself or others). When you submit information to us, we also employ blockchain technology to generate a permanent, time-stamped record to document facts about your trademark use. These records are kept on the Hyperledger Fabric blockchain);
- Legally protected characteristics (for example, citizenship status);
- Commercial Information (for example, products or services purchased through the Website);
- Internet Information (for example, account settings, the user agent identification string associated with your device, which includes information about your hardware and software, and device configuration, information about your searches or interactions with features of our Website; sites or pages visited);
- Audio and Visual Content (such as recordings of calls placed by you to customer support of the Website and visual recordings of your interaction with the website)
You may choose not to supply some of the above-mentioned personal details. Please keep in mind that many of our services require some personal information to function properly, so if you choose not to supply the personal information required to operate and provide you with a specific service or feature of that service, you may be unable to utilise that service or feature.
We do not gather sensitive personal information intentionally, such as health-related information, political viewpoints, religious beliefs, or genetic data.
Personal Information Collection
We gather the following types of Personal Information that you freely provide to us via the Website, chat, or phone.
- Identifiers;
- Other Personal Information;
- Legally protected characteristics;
- Commercial Information;
- Internet Information; and
- Audio and Visual Information
We acquire certain personal information about you while you use our Website, including through automatic data collecting. We may use technologies such as cookies, web beacons, third-party platforms, and other technologies to automatically gather information about your activities with the Website or communications you receive (such as email). We generate, or direct third-party service providers to generate, the following types of personal information about you:
- Identifiers;
- Other Personal Information;
- Commercial Data; and
- Internet Data
When you sign up for our services via a Group Company's platform, we may obtain the following types of personal information from them:
- Identifiers
- Other Personal Information
- And Commercial Information
- After you have directed us to seek services on your behalf, we obtain some of your personal information from third-party service providers. After you opt up for services, third-party service providers may collect the following types of personal information:
- Identifiers; and
- Other Personal Data
It is entirely optional for you to use this Website. If you choose to use certain features of our Website, we may require you to provide us with personal information. We may also request your payment card number, expiration date, authentication codes, or other similar information when you order items or services. If you do not give certain mandatory information for a certain activity that requires it, you will be unable to participate in that activity.
We may run competitions, sweepstakes, or other promotions in which you must sign up and give extra Personal Information. In that scenario, we will collect the information you submit along with your participation in the activity. Furthermore, we reserve the right to collect any other information that you voluntarily enter into any postings, comments, feedback, or forums on the Website, including Personal Information.
We may provide referral or "tell another" programs that allow you to promote the site or an article to a friend, but we are under no obligation to do so. If you choose to do so, we will request the name and email address of your referral recipient. We will immediately send your buddy one or more communications regarding the product you purchased, as well as an invitation to visit the Website. The referral recipient will be able to unsubscribe from future communications as a result of the communication. We will only use this information to issue an invitation to visit the site, distribute their product, and track the effectiveness of any referral programme. We will also collect your email address as well as the whole content of your email message, including any attachments and other information you supply. Your entire name and email address may be used and displayed to your referral receiver. We may also use your email address to notify you of the status of your referral.
Other Tracking Technologies and Cookies
Cookies are little pieces of data recorded in text files that are downloaded to your computer or other device when you visit a website.
Cookies for the First Time. IP Menders uses cookies, web beacons, and other technologies to "personalize" the Website for each user by remembering information about the user's previous visits to the website. For example, by using IP Menders's cookies ("First Party Cookies"), your information is saved so you don't have to enter back into your account every time you visit a new page. First Party Cookies are linked to you. However, no third party is permitted to utilize the information collected by our First Party Cookies for their own purposes. If you delete these cookies, the Website and its connected services may become less functioning.
A.
Cookies from Third Parties. We collaborate with third-party vendors who set cookies on our website to provide: Analytics/Measurement. Third-party analytics cookies are used to get insight into how our visitors use the Website, to determine what works and what doesn't, to optimize and develop our Website, and to guarantee we remain engaging and relevant. We collect information such as which web pages you have visited, which referring/exit pages you have entered and exited from, which platform type you have used, date and time stamp information, and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use, and the text you type while using our Site.
Google Analytics is a web analytics tool. Our website employs Google Analytics, a Google LLC analytics advertising service that employs third-party cookies. Our website may additionally make use of the Google Analytics Advertising functionalities listed below: Google Remarketing using Analytics, Google Segments, and Double click by Google, Adwords, and BigQuery are all examples of Google remarketing tools. These tools collect information about our Website traffic by tracking users over time and creating reports that help us better understand our Website users.
ⅰ
Inspectlet. Inspectlet, an analytics application that uses cookies to record the mouse movements, clicks, and keypresses of Users as they use the Website, is used on our website.
ⅱ.
Intercom. When you visit our Website or otherwise use hosted Services, Intercom collects data for analytics purposes. Intercom, as a data processor acting on our behalf, analyses your usage of our website and/or product and tracks our relationship through cookies and other similar technologies in order to improve our service to you. We may also utilize Intercom as a communication method, either via email or through messages within our product.(s). Intercom collects publicly available contact and social information about you as part of our service agreements, such as your email address, gender, company, job title, photographs, website URLs, social network handles, and physical addresses, to improve your user experience.
a.
Google Tag Manager. Google Tag Manager is used on the website. Google Tag Manager is a Google LLC-operated tool that allows marketed website tags to be handled through an interface. The Tag Manager tool (which implements the tags) is a cookie-free domain that does not collect personal information. The tool activates additional tags, which may, in turn, register data under certain conditions. Google Tag Manager has no access to this data. If recording is off at the domain or cookie level, this setting will be applied to all tracking tags deployed using Google Tag Manager.
Cookies are little pieces of data kept in text files that are stored on your computer or other device when you load a website in a browser.
How to Opt Out of Cookies and Other Tracking Technologies. Your cookie opt-out rights are detailed in section XII.B.
C.
V
Anonymous Information Collection We employ technology to passively collect and store information that is not linked to a specific identified user. This information has been properly de-identified in accordance with current regulations and will not be associated with a specific individual.
If the Website directs you to a third-party site, we are not responsible for the actions of those sites, and this Privacy Policy does not apply to that site.
VI
Information Storage and Protection Location. Your Personal Information may be processed and stored outside of your jurisdiction, where privacy regulations may be less stringent than in your country or state. Your Personal Information, on the other hand, will not be used or disclosed for purposes for which you have not given authorization or which are prohibited by applicable law.
A.
Protection. In compliance with applicable legal requirements, we have implemented safeguards to guarantee adequate protection for the storage and transfer of personal information, including the presence of an SSL certificate and other encryption protocol.
B.
Credit Card Information Storage. Security mechanisms will be in place to protect your credit or debit card account information while it is transmitted over our Website. IP Menders does not save your credit card or debit card account information, and we have no direct control or responsibility over your credit card or debit card account information. We may continue to have access to your payment card information through third-party services for simple access if you elect to acquire further IP Menders services. We do not keep any of your credit card information on file.
C.
Blockchain Record Storage. Our blockchain records are maintained on the Hyperledger Fabric blockchain.
D.
Disclaimer of Security Guarantee. We think we have taken adequate precautions to safeguard your Personal Information. Nobody, including us, can totally guarantee or eliminate all dangers linked with Personal Information.
E.
Retention. Unless otherwise specified in this Policy, we may keep your personal information for as long as your account is active and for a reasonable period of time after that to allow you to reactivate your account without losing any information. We may additionally save your personal information if it is required to:
Maintain logs and business records for analysis, security, and/or audit purposes;
a.
Comply with legal record retention requirements;
b.
Handle any complaints about the Website; and
c.
Comply with our legal obligations, protect or defend our rights, resolve disputes, and enforce our contracts.
d.
F.
VII
Personal Information Use and Disclosure
Personal Information in General. Your personal information is used for the following purposes ("Purposes"):
A.
- Offer the Services. This includes providing you with the services, products, and functionality available on our Website as well as fulfilling your requests, including the filing of intellectual property.
- Verify your account credentials and identify yourself. As needed to log you into the Website and ensure your account's security.
- Interact with you. Concerning your account or your use of our services, goods, and/or capabilities; responding to or following up on your complaints and questions; and providing additional customer support.
- Send you marketing materials. Including, as authorized by law, communicating with you about services or goods supplied by IP Menders, our Group Companies, or our business partners, as well as any marketing messages that we feel you would be interested in.
- Display your purchases. Made through our group company's websites, applications, and services on your account page
- Authenticate your credit or debit card account information;
- Prevent, investigate, and prohibit fraudulent, unauthorized, or unlawful conduct; and
- Generate anonymized data. Which will be de-identified totally from your personal information
- Adhere to our policies, processes, and legal responsibilities.
- As otherwise consented to by you and as needed or permitted by relevant law, including dealing with law enforcement or government authority requests, addressing litigation-related matters, and exercising rights or obligations bestowed by law. If you consent to the further use of your personal information, you may withdraw your consent at any time by contacting us using the information provided below.
You have choices regarding your personal information, and in certain cases, you may be able to opt out or object to our use of your personal information for these Purposes. See Section XII, Your Choices and Rights, for more information or to exercise these or other rights (where applicable).
Communication using electronic means. We may communicate with you via electronic communications, including SMS, live chat platforms, and correspondence with the email address you gave to: Consistent with the foregoing Purposes and as permitted by applicable law, we may communicate with you via electronic messages, including SMS, live chat platforms, and correspondence with the email address you supplied to:
- Send you product and service-related information, such as receipts, updates, security alerts, support, and administrative communications.
- Send you marketing materials. In other cases, subject to the Your Choice and Rights section below and applicable law, we may contact you about contests, offers, promotions, rewards, upcoming events, and other news about IP Menders, our Group Companies, and other business partners' products and services.
- You can sign up to receive SMS messages from IP Menders with a single click via email or the client web site.
- If you no longer want to receive SMS messages from IP Menders, simply reply STOP to any SMS message you receive from us. You can also opt out by sending an email to info@ipmenders.com.
B.
Third-Party Disclosure of Personal Information. Your personal information is never sold. We release the following personal information that we collect (or otherwise generate or obtain):
- Through Our Group Companies. Your information is shared with our Group Companies. The goal of disclosing to our Group Companies is to provide you with integrated services such as mail receipt and registered agent services, to provide customer assistance, and to analyze how users interact with our independent and affiliated platforms. The Group Companies' use of the information is governed by their respective Privacy Policies.
- Identifiers;
- Other Personal Information; and
- Commercial Information are the kind of personal information we share with Group Companies.
- With Business Partners. We only share information with other third-party business partners with your explicit permission. Through our website, you can opt-in to third-party offers. We only transmit as much of your personal information as is required when you voluntarily opt in.
- Identifiers;
- Other Personal Information; and
- Commercial Information are the kind of personal information we share with Business Affiliates.
- To safeguard our rights and property. We may disclose your information to third parties if we believe in good faith that disclosure is required to protect our rights, property, the integrity of the Website, personal safety, or the interests of you or any other person, as well as to detect, prevent, and/or otherwise address fraud, risk management, security, or technical issues. To defend our rights and property, we may release the following categories of personal information:
- Identifiers;
- Other Personal Information;
- Legally Protected Characteristics;
- Commercial Information;
- Internet Information; and
- Audio and Visual Information.
- To handle payments. We require credit or debit card account information to use the Website's services. We share your credit or debit card account information with third-party payment processors and other third-party service providers (including, but not limited to, vendors who provide fraud detection services to us and other third parties) to the extent necessary to meet our contractual obligations to you, to meet our legitimate interests in preventing fraud and other misuse of our platforms, or with your consent where applicable. We share the following types of personal information with third parties in order to process payments:
- Identifiers;
- Other Personal Information; and
- Commercial Data.
- Working with Third-Party Service Providers. Your Personal Information may be provided to third-party service providers who collaborate with us to deliver some of the Website's services and to assist us in communicating with you. Sending emails, tracking website usage, executing your order if it includes providing the information you submitted to us to others, marketing, and providing customer service are some examples. We expect our third-party service providers to use such information only to provide us with the applicable services. We share the following types of personal data with Third Party Service Providers:
- Identifiers;
- Other Personal Information;
- Legally Protected Characteristics; and
- Commercial Information.
- In the event of a business transaction. If we sell, transfer, divest, or reveal all or a portion of our business or assets to another company in connection with or during the negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding, we may disclose or transfer your information to a third party. In conjunction with a corporate transaction, we may disclose the following kinds of personal information:
- Identifiers;
- Other Personal Information;
- Characteristics Protected Under Some Laws;
- Commercial Information;
- Internet Information; and
- Audio and Visual Information.
- To follow and comply with the law. In order to comply with applicable legal requirements, judicial processes, court orders, legal process, or valid demands from governmental authorities, we may disclose your personal information to government authorities or other appropriate third parties. To comply with and as required by law, we may share the following categories of personal information:
- Identifiers;
- Other Personal Information;
- Legally Protected Characteristics;
- Commercial Information;
- Internet Information; and
- Audio and Visual Information.
- Per your wish. We also share your information as instructed or requested by you, or with your permission. At your request, we may release the following types of personal information:
- Identifiers;
- Other Personal Information;
- Legally Protected Characteristics;
- Commercial Information;
- Internet Information; and
- Audio and Visual Information.
In some cases, you may be able to opt out of or object to our sharing of your information with third parties. See Section XI for further information or to exercise these or other rights. Your Options and Rights are outlined here.
Text messaging originator opt-in data and consent are not included in any of the aforementioned categories; this information will not be shared with any third parties.
C.
Bases and Consequences of Processing. We depend on the following legal bases when processing your personal information:
- Performance of our contract with you, such as utilising your information to carry out your entity formation by sharing it with the appropriate government body.
- Compliance with legal obligations to which we are subject, such as tax obligations, and when we are required to comply with lawful requests from competent authorities, such as law enforcement.
- To serve our legitimate interests, provided that such processing does not outweigh your rights and freedoms. Other suitable legal basis for data processing may also be used.
D.
Personal Information. We also reserve the right to build Anonymous Information records from Personal Information acquired directly from you by omitting information that, in our good judgment, prevents it from being immediately connected to a specific user, such as your name. This includes any comments or feedback you provide us, which becomes our property, and we reserve the right to use any such material with your Personal Information redacted in perpetuity for any reason we deem appropriate, including, but not limited to, marketing and/or improvement of the Website, without paying you any royalties or compensation. Any Anonymous Information is subject to the provisions of this Privacy Policy, which apply to all Anonymous Information.
E.
In some cases, you may be able to opt out of or object to our sharing of your information with third parties. See Section XI for further information or to exercise these or other rights. Your Options and Rights are outlined here.
VIII.
Use and Disclosure of Anonymous Data
This Privacy Policy makes no restrictions on our use or disclosure of Anonymous Information, and we reserve the right to use and disclose Anonymous Information to our partners, advertisers, and other third parties at our sole discretion.
IX.
The Capability of Others to View Your Data
When you use the Website, certain information you publish or supply on the publicly accessible areas of the Website may become public and be collected and used by others, including those not under the Website's control. We have no duties in relation to any information you upload to publicly accessible areas of the Website.
X.
Advertising and Third-Party Sites
The Website may contain connections to websites not owned or managed by IP Menders, LLC, such as review aggregate websites. We are not responsible for the privacy practises or content of third-party websites, and this Privacy Policy does not apply to them. We make no representations about the privacy practices of any other sites, whether we advertise on them or offer links to them from our Website.
XI.
Your Options and Rights
When you use the Website, certain information you publish or supply on the publicly accessible areas of the Website may become public and be collected and used by others, including those not under the Website's control. We have no duties in relation to any information you upload to publicly accessible areas of the Website.
Unsubscribe option. If you get a promotional email from us, you may "opt out" of receiving future promotional emails from us by following the unsubscribe instructions on the emails. You may also reach us at IP Menders, LLC. This only applies to promotional messages, not administrative communications that we believe are required to offer the Website's services.
A.
Cookies
First-party cookies are being disabled. If you prefer that we not utilise IP Menders cookies when you visit us, please go here for instructions on how to set your browser to refuse cookies. Please keep in mind that deactivating certain types of cookies can impair the functioning of our Website and services.
a.
Disabling Third-Party Cookies.
To manage Google Analytics' gathering of data for analytical reasons, you may download and install the Google Analytics Opt-out Browser Add-on, which is accessible here. You may also visit the Google Ad Settings page here to control the gathering of data for analytical advertising purposes by Google Analytics Advertising. Please keep in mind that updating your privacy settings with certain browsers and ad networks will not transfer over to other browsers or ad networks.
i.
You may disable Inspectlet's collecting of screen shots for all websites (not just this one) by clicking here and following the instructions.
ii.
To opt out of Intercom's cookie collection, contact them directly.
Do Not Track Requests
iii.
b. We do not presently have a mechanism in place to react to "Do Not Track Requests."
XII
Collaboration with Business Affiliates. Except for disclosures required to deliver the services on our Website, we do not automatically disclose your personal information with third-party business affiliates without your approval. Disclosures to third-party business affiliates are only made through your affirmative activities on the Website, such as showing your interest in third-party services. Opt-out of the service to avoid the transmission of your personal information to these third-party business associates.
C.
Information Access and Correction. If you have an online account with us and want to change the information you have submitted to us, you may log in to your account and see and amend your information. You can also contact us using the information provided in Section XIV. Contact below.
D.
Important Information for California Residents. California residents have the following rights with regard to your personal information that we retain:
- The right to request that we disclose to you the categories of personal information that we have collected about you, specific pieces of personal information that we have collected about you, the sources of that personal information, the commercial purpose of collecting your personal information, and the categories of third parties to whom that personal information is disclosed. You also have the option to request that we release your personal information to another party.
- The right to have any personal information we have gathered about you deleted. We may deny this request if the personal information is required to complete a transaction, detect security incidents, debug products, exercise free speech, comply with the California Electronic Communication Privacy Act, engage in public benefit research, enable internal uses aligned with consumer desires, or comply with legal obligations;
- The right to request that any erroneous personal information we hold about you be corrected;
E.
- The right not to face discrimination if you use your consumer rights.
We never sell any of your personal information. We do not disclose your personal information for cross-context behavioral advertising reasons. If we start selling or sharing your personal information for cross-context behavioral advertising in the future, California residents will have the option to opt out of the sale or sharing of their personal information. Any California citizen may exercise their rights by sending a verified request to privacy at info@ipmenders.com. Please mention the email address you use to log into your account and the information that you live in California in your request so that we can properly process it. Your request will not be completed until your identification and California residence have been verified.
Legal Protection. Except for disclosures required to deliver the services on our Website, we do not automatically disclose your personal information with third-party business affiliates without your approval. Disclosures to third-party business affiliates are only made through your affirmative activities on the Website, such as showing your interest in third-party services. Opt-out of the service to avoid the transmission of your personal information to these third-party business associates.
F.
To exercise any legal rights you may have under relevant legislation, please send an email to privacy at info@ipmenders.com. Please specify the email address you use to access your IP Menders account so that we can properly handle your request. If you do not have a IP Menders account, please enter the email address you used to submit requests or access our website.
Revisions
This Privacy Statement is subject to revision at our discretion. Any such changes will be posted on this page, and we may also publish additional notices on the Website or convey such changes through email. If you do not agree with any of these changes, please stop using the Website. Continued usage after any such modifications are posted shows your acceptance of the changes. If we make any changes to this Privacy Policy that have a major impact on previously obtained personal information about you, we will make reasonable attempts to notify you and gain your consent as required by law.
XIII
Minors
Minors under the age of 16 are not permitted to access the Website. We never intentionally collect information from minors under the age of 16. Furthermore, we encourage that individuals between the ages of 16 and 18 seek permission from their parents before providing any information about themselves to anybody via the Internet. If you become aware that your child or any kid in your care has supplied us with information without your permission, please notify us as described in Section XIV. Contact below.
XIV
Contact
Please contact us at privacy at info@ipmenders.com if you have any questions or issues regarding this Policy or how your personal information is utilized.